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Rental Information & ​​Cancellation Policy 


Rental Information 
Please arrive 1/2 hour before your rental begins to sign waivers, go over the safe paddling zone, be fitted for a life jacket, and a quick paddle lesson. When planning for your visit please build time in prior to your arrival to account for traffic, parking, restroom breaks and any other personal needs you may have. Please be aware that the time you have booked has been set aside for you and someone else has booked after you, we are unable to extend you booking if you are late.  Your rental is for the period of time you have requested.  Please be aware that there are no refunds for no shows.  Please bring a T-Shirt or something similar to wear underneath the life jacket.  Thank You.


HAPPYPADDLING CONDITIONS FOR RENTAL
1. You are responsible for any damages to equipment and agree to pay for equipment repair and or replacement depending on the extent of damage.
2. You must be a minimum of 18 years of age to rent equipment, provide a driver’s license, and have a valid credit card.
3. You are required to sign a waiver prior to the start of your rental.
If a minor is accompanying you on your rental, the responsible adult will be required to sign a waiver on behalf of the minor.
4. All equipment renters will abide by the HAPPYPADDLING Life Jacket Policy and agree to wear the Life Jacket while on the water. If you remove the Life Jacket while on the water your rental will be canceled and no refund will be offered.
5. You agree to stay clear of hazards, and remain within the rental boundaries at all times.
6. You agree to come off the water if asked to due to bad weather, or if you see bad weather on the horizon.
7. You agree to return the equipment by the end of your rental period.
8. You agree that if you keep the equipment beyond your rental period, late fees will be applied and are charged at a rate of $75.00 per hour.
9. All rentals are minimum one hour, with no refunds for early returns.
10. For safety and insurance reasons only participants who have signed a waiver and have been safety briefed may use the equipment.(Switching out of participants is not allowed)

 
Rental Cancellation Policy
You may cancel your reservation 72 Hours prior to your rental period starting time by calling us at 705-881-5533.   We will refund the booking amount less a $15.00 cancellation fee


You may reschedule your reservation 72 hours prior to your rental period start time at no additional charge by calling us at 705-881-5533.  Once rescheduled, rentals are non-refundable.

Cancellations with less than 72 hours' notice prior to your reservation start time are non-refundable unless HAPPYPADDLING has to cancel or halt your rental due to weather or unforeseen circumstances. If we have to cancel your rental before it commences we are happy to reschedule your reservation or we will issue a full refund. If your rental is stopped once underway we will issue a gift certificate for the value remaining on your rental period, valid for the remainder of the current season.


​Please be aware that there are no refunds for no shows.

Weather related cancellations are based on the current and forecast weather at the waterfront in Barrie, Ontario on the day of and within two hours of the start time of your booking.   Weather cancellations are based on a combination of the weather forecast and the weather radar.  For the safety of our guests and staff, equipment is not on the water during thunderstorms and remains off the water for an additional 30 minutes from when we last heard thunder.    We will give you as much notice as possible if it looks like we have to cancel your reservation due to weather.

For the safety of our guests and staff it may be necessary to cancel your reservation due prolonged rains or wind and wave conditions.  We will give you as much notice as possible if it looks like we have to cancel your reservation due to prolonged rains, wind and/or waves.  

We know some of you just don't mind the rain.  We will be on site ready to go if you wish to get out on the water.  On the day of your rental when rain is forecast greater than 1mm/hr we will be calling you to see if you wish to proceed, would like to reschedule, or would like a full refund.


Based on your rental time period using the current forecasted conditions at our location 2 hours prior to your rental commencing
Cloud Cover/Drizzle/very light rain – 1 mm/hr or Less your rental will proceed

Light Rain – 1.1 mm to 2.5 mm/hr.  You have the option to go, reschedule, or fully refunded.
Moderate Rain -  2.6 to 7.5 mm/hr. Your reservation will be rescheduled or fully refunded.

Heavy Rain - Greater than 7.6 mm/hr.  Your reservation will be rescheduled or fully refunded.
Thunderstorms – Your reservation will be rescheduled or fully refunded.


 *Forecasts change hourly.  On the day of your rental when the forecast says chance of a thunderstorm we will be watching the weather radar, as you should.  If thunderstorms are in the forecast or on the radar that will impact your rental we will give you as much notice as possible before cancelling your reservation.  If rain is in the forecast or on the radar greater than 1mm/hr and will impact your rental we will give you as much notice as possible to see if you wish to proceed, reschedule, or would like a refund.


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Courses, Clinics, and Lesson Cancellation Policy

All courses, clinics and lessons run rain or shine so please dress appropriately
Extreme weather events may cancel, halt, or postpone courses, clinics or lessons.
If we cancel due to Weather prior to the start of a course, clinic or lesson you will receive a full refund.
Courses or clinics interrupted by weather will be rescheduled for completion

​Sometimes life gets in the way and we understand. :-)
Unless otherwise posted during registration, the following applies:
If you are unable to attend and you can send someone in your place, no worries
Minimum cancellation fee is 10% to cover transaction costs and fees
Cancellations with less that 28 days notice, 50% refund
Cancellations with less that 14 days notice, no refund


Happy Paddling, and have a great day! ​