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OUR CANCELLATION POLICY
RENTAL INFORMATION AND CANCELLATION POLICY
Please arrive 1/2 hour before your rental begins to sign waivers, go over the safe paddling zone, be fitted for a life jacket, and a quick paddle lesson. When planning for your visit please build time in prior to your arrival to account for traffic, parking, restroom breaks and any other personal needs you may have. Please be aware that the time you have booked has been set aside for you and someone else has booked after you, we are unable to extend you booking if you are late. Your rental is for the period of time you have requested.
Rentals are non refundable unless HAPPYPADDLING has to cancel or halt your rental due to weather or unforeseen circumstances. If we have to cancel your rental before it commences we will issue a full refund. If your rental is stopped once underway we will issue a gift certificate for the value remaining on your rental period, valid for the remainder of the current season.
COURSES, CLINICS AND LESSONS
All courses, clinics and lessons run rain or shine so please dress appropriately
Extreme weather events may cancel, halt, or postpone courses, clinics or lessons.
If we cancel due to Weather prior to the start of a course, clinic or lesson you will receive a full refund.
Courses or clinics interrupted by weather will be rescheduled for completion
Sometimes life gets in the way and we understand. :-)
Unless otherwise posted during registration, the following applies:
If you are unable to attend and you can send someone in your place, no worries
Minimum cancellation fee is 10% to cover transaction costs and fees
Cancellations with less that 28 days notice, 50% refund
Cancellations with less that 14 days notice, no refund
Happy Paddling, and have a great day!